Support
We’re here to help
Questions about NeuroDay? Find answers below, or email us at hello@neuroday.co.uk.
Need urgent medical help? Call 999 in an emergency. For urgent advice that isn’t an emergency, call NHS 111. We can’t give medical advice, and we can’t respond to emergencies by email.
Frequently asked questions
How do I invite someone to my Care Circle?
Open the People tab, tap Invite someone, enter their name (and email if you’d like us to email the code), and choose what they can see. They install NeuroDay, choose “I am supporting someone”, and enter the code. Codes work once and expire after seven days.
How do I change or remove what someone can see?
Open People, tap the person, and switch categories on or off, or remove them. The change takes effect straight away.
How do I download my data?
Open My Space, then Account, then Download my data. You’ll get a file you can save.
How do I delete my account?
Open My Space, then Account, then Delete account. This permanently deletes your account, your records and your uploaded documents. It can’t be undone, so download a copy first if you want one.
I forgot my password.
On the sign-in screen, enter your email and tap “Forgotten your password?” We’ll email you a link.
Do the reminders work if my phone is locked?
Yes, as long as you’ve allowed notifications for NeuroDay in iPhone Settings. They’re a gentle nudge, not a guarantee, so keep your usual routine too. For privacy, they never show a medicine’s name.
Does NeuroDay tell me if a symptom is serious?
No. NeuroDay is a record-keeping tool. If you’re worried about a symptom, contact your care team or NHS 111. In an emergency call 999.
Contact us
Email hello@neuroday.co.uk. We aim to reply within a few working days. Please don’t include medical details or passwords in your email.